Business Consulting
Customer Relationship Management
Digittal Marketing Automation
Work Experience
What I’ve Done
June 2024 - Present
● Conduct comprehensive compliance audits across various branches, meticulously identifying areas of non-compliance and providing detailed reports, resulting in swift and efficient corrective action plans that enhance operational integrity
● Assist in the evaluation of company procedures, ensuring alignment with state and federal healthcare regulations organization-wide omenal customer service
● Develop and implement updated compliance checklists and audit protocols, leading to a 15% improvement in audit efficiency, and fostering a culture of continuous improvement within the audit team
August 2023 - June 2024
● Coach and develop teams of approximately 10-20 associates to foster a friendly and inclusive customer-focused selling environment
● Boost sales & profit through a range of different responsibilities, including hiring & developing talent, assisting with daily operation of stores, empowering your team to deliver phenomenal customer service
● Drive and exceed sales goals by 20% through developing & executing strategies; determining business-driving opportunities, analyzing trends, identifying business opportunities, and collaborating with key partners to influence merchandise selection and placement in store
June 2023 - August 2023
● Contributed to strategic analyses by providing insights into market dynamics, consumer behavior, and industry benchmarks. Assisted in identifying opportunities for business growth and recommended strategies to maximize profits
● Spearheaded the development of a DMAIC (Define, Measure, Analyze, Improve, Control) diagram to map out DIRECTV's channel package authorization process. Identified bottlenecks and areas for improvement, maximizing operational efficiency
●Proficientlycmanaged the documentation and process for newly authorized channels, ensuring compliance with regulatory requirements. Facilitated communication between various departments to guarantee smooth execution of channel authorization
June 2022 - June 2023
● Coordinate the onboarding process of 50+ newly hired employees by initiating pre-employment checks, drug screening, and first-day orientation to acquaint them with the company's operational procedures and policies
● Proficiently utilize the company’s HRIS system to enter, manage, and monitor pertinent HR-related information with utmost attention to detail and confidentiality
● Assist the company’s HR team to execute strategic initiatives across departments, from staffing and performance management to compensation planning
June 2024- Present
● Supervise pool operations, ensuring safety protocols are strictly followed by all patrons and staff to create a safe and efficient aquatic environment
● Coordinate and oversee training sessions for a team of lifeguards and swim instructors, conducting regular skill assessments and safety drills
● Mentor and coach lifeguards on rescue techniques, emergency response, and customer service best practices, increasing overall team preparedness
June 2018- Present
● Train over 10+ clients of all ages at a weekly basis on the fundamentals of aquatic swimming such as freestyle and sidestroke to improve confidence in the water
● Oversee pool safety precautions by observing and reminding students of improper activities to ensure the safety of all
● Finalized carefully written progress reports and schedule parent meetings to address inquiries concerning their child's learning styles and needs
June 2019 - September 2019
● Collaborated alongside colleagues to produce carefully planned and crafted websites for dozens of business2business customers
● Managed daily correspondence with clients through phone, e-mail, and in-person to take in feedback and implement any necessary changes
● Edited UX/UI design, logo development, email blasts, and print ephemera to continuously improve upon established websites created for our B2B customers
Volunteer Experience
Causes I've partaken in
June 2019 - August 2019
● Resolved back-end and front-facing concerns and complaints through extensive communication with colleagues, carnival-goers, and guardians
● Supported a cross-functional team of 10 members by tracking and managing the logistics of 5+ carnival vendors
● Addressed behavioral issues and utilized positive reinforcement to encourage prosocial interactions between students, colleagues, and guardians
June 2015- June 2019
● Observed child behavior to ensure safety, increase inclusion and reduce risk of bullying
● Documented situations that required reporting to senior staff, and guardians
● Lead 10+ committee members in the planning and execution of events that helped increase student enthusiasm by 10%
● Worked closely with students 1:1 to build ELA, Math, and Science comprehension, resulting in a 20% increase in student grades
● Managed and proctored testing rooms, oversaw incoming auditioners, and ensured all equipment was appropriately placed and sanitized
● Delegated responsibilities to 10+ audition coordinators to run a successful 5 hour audition
● Shadowed Audition Director on meetings with supervisors and auditioners to learn relationship management skills
September 2015 - September 2019
Financial Acumen
Customer Service
